Refund Policy

Failed generations

If a video or an edit fails on our side, or comes back incomplete, so you don't get a result, the credits it used go back to your balance automatically. You don't need to ask. Leaving or refreshing the page doesn't stop a generation: it finishes on our servers and is saved to My videos, so its credits are used as normal.

Cancelling your plan

You can cancel any time with "Cancel subscription" on your account page. Your plan stays active, and your credits stay usable, until the end of the period you've paid for. After that it won't renew and you won't be charged again.

Refunds for a charge

If you haven't used any of the credits from a charge, monthly or yearly, email us within 7 days of the charge and we'll refund it in full. Once credits from a payment have been used, that payment isn't refundable, except where the law says otherwise.

If something went wrong on our side, for example you were charged twice or a problem kept you from using the service, tell us and we'll make it right.

How to ask

Email contact@opus6.video from the address on your account with the date and amount of the charge. Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank. When a payment is refunded, the credits from it are removed from your balance.